1. Let us know arrival time: At least 72 hours before arrival you must let us know what time you are planning to arrive.This is very important so that we can have a contact person waiting for you when you arrive and you don’t have to wait to get into the apartment. Mobile: +39 346 577 5975. A surcharge of EUR 40 applies for check-in from 21:00 until 00:00. Check-in after 00:00 costs EUR 50. All requests for late arrival are subject to confirmation by the property.
2. Let us know when you have arrived in town: Once you have picked up your luggage in the airport or the station you must ring the contact person to let them know that you are on your way. In this way we can make sure we are there to meet you and you will not have to wait to get into the apartment. If you are coming by car then we ask you to let us know when you are 30 minutes away (in case of late check in). Remember that the telephone is: +39 346 577 5975.
3. Check in adress: Check in adress for all houses and apartments is: office Esse group, street Paolo Muzzigoni n. 4, Trinita D'Agultu, 07038. Please remember, that it is not possible to meet you in the adress of your apartment.
4. Access to the apartment: You may enter the apartment from 17.00. We do not have any luggage deposit, so if your flight arrives before you can go at the beach or make some round in Isola Rossa - 5 minutes by car from Trinita and the reception. this time you can leave your baggage in our offices. If your apartment is out of the village, somobody of us will come with you in the apartment in your final destination.
5. Refundable deposit:
You must pay a refundable deposit in order to gain access to the apartment. The method of payment is just by CREDIT CARD, depending on the terms and conditions of reservation detailed on the apartment page on the website. Please observe the relevant conditions for each apartment. The deposit will be refunded after check-out once the apartment has been checked.
Please note that pre-authorization means that the amount isn’t charged to your card, so you won’t pay interest on the amount. But the funds won’t be available for other purchases. In this situation, the deposit hasn’t actually been charged to your card, so you won’t see a refund coming through on your statement. The only difference is that once the deposit is released, that amount will be available for you to spend as part of your credit limit. It usually takes a few working days – but it can take up to 15 working days – for a credit card company to process the release.