1. Check out time: Check out time is between 10.00 and 11.00 o'clock. From this time onwards our cleaning service will need to gain access to the apartment to get it ready for the next visitor. We would like to inform you that it is not possible to request any late check-out on the day you arrive. At least 72 hours before arrival you must let us know what time you are planning to leave. It is important to know exact time of your check out. Any changes in check-out time must be communicate to +39 346 577 5975 and be approved by us at least 48 hours in advance.
2. Cleaning: The apartment will be clean and tidy when you arrive. The apartment rental always includes a final cleaning service which will take place the day you leave the apartment and before the arrival of the next visitors. The cost of the final cleaning service varies and is always listed on the information pages for each apartment.
The apartment should be left in an acceptable condition, with fridge empty, dishes washed and rubbish tidied up and left in containers in the street. If this is not the case we will be obliged to retain a portion of the deposit for cleaning. Remember that you already paid the cleaning fee so do not clean the apartment.
3. Keys: When you leave the apartment please let the keys on the place that you agreed with us during check in. The security deposit will be returned upon check-out after inspection of the apartment. Please note that to cancel the pre-authorization we don't need anymore your card - just the reservation number of the receipt what we have as well as you. Usually till 48 hours from check out we will cancel the pre-authorization. Then you will see again amount available on your account after more less 10 working days - depends from country and bank.